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Have a question that isn't answered below? We typically reply within 24 hours — usually much sooner.
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Manage my subscription →FAQs
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Everything you need to know about your serum, your order, and your subscription.
Subscription & account
Head to the subscription portal and enter your email — you'll get a secure link to view, edit, skip, or cancel your subscription. You can also email contact@officialmeimei.com and we'll take care of it. Please use the email from your checkout so we can find your account quickly.
This usually means an active subscription is still on file. No worries — request your secure link from the subscription portal to manage or cancel it, or reach out and we'll sort it out right away.
Request your link from the portal and update your frequency or shipping address in a couple of clicks. Prefer a hand? Email us and we'll make the change for you.
Not ready for your next bottle? Skip it from the subscription portal, or let us know at contact@officialmeimei.com and we'll push back your renewal date.
Order & shipping
We aim to process and dispatch orders within a couple of business days after payment is confirmed. Full details are in our Shipping & Returns page.
Delivery time depends on your location and the option chosen at checkout. You'll get a tracking email as soon as your order ships — see Shipping & Returns for estimates.
Once shipped, you'll receive an email with your tracking number. You can also use the order tracker at the top of this page.
If your order hasn't shipped yet, email contact@officialmeimei.com as soon as possible and we'll do our best to help. Once it's shipped, it can no longer be changed.
Yes! We ship to many countries worldwide. Delivery times and any local duties may vary by destination.
Product & usage
After cleansing and toning, apply a pearl-sized amount to your face and neck and gently massage until fully absorbed. Use it morning and night — on its own, layered with other serums, or as a final step before moisturizer.
Twice daily — morning and night — gives the best results. Nighttime use helps maximize repair and hydration while you sleep.
Many people notice softer, more hydrated skin within the first week. Visible improvements in firmness, fine lines, and radiance typically appear after 2–4 weeks of consistent use.
Yes — it's formulated with soothing Centella Asiatica, Madecassoside, and Panthenol that calm irritation and strengthen the skin barrier. If your skin is very reactive, do a small patch test first.
Absolutely. Apply it after essences and lighter serums, then follow with a moisturizer. It also layers well under sunscreen during the day.
Yes. The EGF, NAD, and Madecassoside complex supports elasticity and helps smooth the look of fine lines for firmer, more youthful-looking skin.
Quality & ingredients
EGF, NAD, Niacinamide, Hyaluronic Acid, Centella Asiatica, Madecassoside, Panthenol, Ceramide NP, and Adenosine — a blend that hydrates, firms, and supports the skin barrier.
Yes — it's a lightweight formula that absorbs quickly without feeling greasy, and it's built around soothing, barrier-supporting ingredients.
A pearl-sized amount is all you need per use, so a little goes a long way — most people get through daily morning-and-night use comfortably.
Keep it in a cool, dry place out of direct sunlight, and close the cap after each use to keep the formula fresh.
Returns & pricing
Every order is backed by our 60-Day Money-Back Guarantee. If you're not thrilled, send it back within 60 days for a refund. See our Refund Policy for details.
Email contact@officialmeimei.com with your order number and we'll take care of it. Refunds typically appear on your statement within a few business days of approval.
Promotions sometimes expire. The pricing on officialmeimei.com is always the most current — if you saw a specific offer, reach out and we'll help.
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* Individual results may vary. Testimonials and reviews reflect individual experiences and are not guaranteed outcomes. If you have sensitive skin or a known skin condition, patch test first and consult a dermatologist before starting any new skincare routine.