Refund Policy
Last updated: 3/1/26
We want you to be happy with your Meimei purchase. If you are not satisfied, you may request a return and refund under the terms below.
Return Window
You may request a return within 30 days of the delivery date of your order. Requests made more than 30 days after delivery are not eligible.
How to Start a Return
- Email contact@officialmeimei.com with your order number and the reason for your return.
- Our team will reply with a Return Merchandise Authorization (RMA) and the appropriate return shipping address. Please do not ship your order back before receiving return instructions. Unauthorized returns may not be processed.
- Pack the item securely and ship it to the address provided. We recommend using a tracked shipping method, as we cannot process refunds for returns we do not receive.
Return Conditions
Because our products are cosmetic products, we ask that you contact us within the 30-day return window so our team can assist you.
To be eligible for a return, you must provide proof of purchase, including your order number, and follow the return instructions provided by our support team.
Opened or used products are eligible for return under our satisfaction policy.
Return Shipping Costs
Return shipping costs are paid by the customer.
If the return is due to an error on our part, or if you received a damaged, defective, or incorrect product, we will cover the applicable return shipping costs.
We do not charge restocking fees.
Refunds
Once we receive and inspect your return, we will email you to confirm its status.
If approved, your refund will be issued to your original payment method within 5–10 business days after we receive the returned item.
Depending on your bank or card issuer, additional processing time may be required before the refund appears in your account.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact contact@officialmeimei.com within 7 days of delivery and include your order number and photos showing the issue.
Once verified, we will arrange a replacement or full refund, including applicable return shipping costs, at no additional cost to you.
Exchanges
We generally process refunds rather than exchanges. However, exchanges may be available when applicable.
For damaged, defective, or incorrect products, we may offer a replacement as the fastest resolution.
Questions?
For questions regarding returns or refunds, contact us at: